How can we help?

Contact support@coinlab.online. Include your iOS version, CoinLab version and a short description. A screenshot helps; remove personal information first.

Restore a purchase

Open Me → Restore purchases, or use Restore purchases on the subscription screen. Use the Apple Account that made the purchase. If Apple confirms a purchase but access is still syncing, restore it instead of buying again.

Cancel or request a refund

Cancel in Settings → your Apple Account → Subscriptions, or manage subscriptions online. For refunds, use Apple's Report a Problem.

Recognition not working?

Check your connection and camera permission. Photograph the front and back in even light with the whole item visible. If the service is busy, wait and try again.

Delete an account or local data

Use CoinLab Settings → Apple Account → Delete Account for your CoinLab account, or Settings → Delete local data for device content. Neither action cancels an Apple subscription. For interrupted deletion or privacy requests, email us.

Get CoinLab

CoinLab is built for iOS. We are preparing our first App Store release. Visit the download section for availability.